Mobile Grooming WV
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Frequently Asked Questions

Does my dog have to be up to date on his vaccinations?
Yes, you will need to provide a copy of your pet’s rabies vaccination, along with your veterinarian’s name and phone number. This is protection for your pet.

How often should I get my pet groomed?
On the average, dogs should be groomed every four to six weeks. Of course, this depends on the owner’s ability to do daily brush outs. It also depends on your pet’s breed, coat and how often your dog is outside. You may want your dog to be groomed on a tighter schedule to keep their cuts crisp. Since I only have one mobile van, you should try to “lock in” a recurring appointment to prevent being closed out when I am no longer able to accept new clients.

Does frequent bathing harm my pet’s coat?
No, veterinarians will encourage you to have your pet groomed on a regular basis. I use high quality all natural shampoos and conditioners to help relieve dry, itchy skin. I use a variety of shampoos such as medicated, tearless, soothing oatmeal, relaxing lavender, and Hypo“Aloe”Genic, just to name a few.

My dog sheds all the time, any help for that?
Yes, I can use the FURminator Shed-less Treatment which reduces shedding by removing the loose undercoat without sacrificing the healthy top coat.

My dog is really, really matted, what can you do for him?
I offer a relaxing, pain free, grooming experience for your pet. If your pet is severely matted, I will be able to offer you a “shave down” using my longest length blade that will penetrate the mats. If this is not acceptable to you, you may want to comb out the mats, with particular attention to the skirt, underarms and behind ears, before I arrive. Just remember, it is more humane to cut down the coat and start all over again than to de-mat a heavily matted coat. Trying to de -mat your pet can stress him out and can be painful.

What type of products do you use on my pet?

In an attempt to give my clients the best service, I use only premium all natural shampoos and conditioners that are designed specifically for pets. However, if you prefer that I use your pet shampoo, just provide me with it. Some of the different shampoos I use are: Flea and Tick, Tearless, Berry, Coconut Oatmeal, Medicated, Oatmeal and Tea, Plum, Silky Almond and Hypo”Aloe”Genic to name a few.

How do you know your exact arrival time?
I will give you an open window of approx. 2 to 2.5 hours for arrival time. If I know that I will not be able to arrive within that window, I will call you. Please make sure you take your pet out to potty before I arrive.

Do I have to be home for you to groom my pet?
For the first or second time, yes. When you and your pet feel comfortable with me, we can make arrangements for grooming to be done without your presence.

What if the client needs to cancel their pet’s appointment?
No problem, as long as you notify me 24 to 48 hours in advance of your appointment, (so that I can fill this time slot with another client’s pet). You can leave the message on my voicemail. If it is less than 24 hours, and you do not call to cancel your appointment, a $20.00 fuel fee will be accessed, which must be paid prior to your next appointment.

What happens when At Your Bark and Call needs to cancel an appointment?
On rare occasions, I may need to cancel an appointment due to weather conditions, road conditions, equipment or van breakdowns or personal/family illness. I will make every effort to contact you in advance to reschedule your appointment.

What if I forget which day I had made my pet’s appointment for?
I will send an email reminder 2 days before your appointment OR a phone call reminder the day before.

What about No Shows?
If you are not home when I arrive for your scheduled and confirmed appointment, you will be assessed a $30.00 fuel/no show fee.

What type of payments do you accept?
All grooming fees must be paid at the time of service by cash or check. A $37.00 fee for returned checks will be charged and must be paid before another appointment is made. At that time, I will go to a cash only basis.

Is mobile grooming more expensive than shop grooming?
Yes, usually around $20.00 more per pet. For that extra money, you get the convenience of not making 4 trips to your local grooming shop and having to wait approximately 4 hours in between drop-off and pick-up time. Your pet will also benefit from a less stressful environment with no barking dogs, no cages, no wait time, with only me grooming your pet each and every time.

Do you need to plug into my electric outlet or use my water?
No, my van is a completely self-contained unit. I have both warm fresh water and grey water tanks on board. I will never empty my grey water on your property. I have a generator that provides for all of my electrical needs. The unit is warm in the winter, and cool in the summer.

Do you have evening or weekend appointments? What about an emergency appointment?
I can schedule off-hour appointments if the situation requires it. There is an extra charge for this accommodation.

How do I schedule an appointment?
Please call my cell phone at 304-545-4724 or visit my website and complete the online appointment form. I will give you a return call to set the day and time.


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